Duties:
As an IT Solutions Support engineer, working within the IT department, you will provide technical expertise in the area of application support and development for an analytical laboratory, analysing business requirements and processes in order to identify and implement added value to the IT services supporting the business and its operation. You will perform a mix of roles from supporting laboratory users to working on improvement projects all of which directly impact the business performance of Environment Testing UK. You will have the following responsibilities and tasks:
• Support and administer the business’ applications and systems, including associated business intelligence reporting (BI) and databases, ensuring they are maintained, developed, and retired as required by the business.
• Provide troubleshooting and resolution for assigned incidents within a timely manner, ensuring incidents are updated in the current IT service management tool.
• Full project lifecycle management, to effectively deliver all aspects of assigned technology projects, engaging multiple stakeholders.
• Business analysis. Full requirement analysis. Review current situation and advise on “To Be” situation. Including best practices at other Eurofins businesses.
• Uphold change management: training, user acceptance, resolve starting issues, report on performance.
The IT Business Solutions Support role reports to the Head of IT – Eurofins Environment Testing UK.
Responsibilities:
• To comply with all the Health and Safety and ISO14001 requirements of your role, and perform any other reasonable duties as required by the Eurofins Chemtest Business.